"Refunds? Only If We Mess Up!" 💸
If we send you the wrong item or something that looks like it went through a wrestling match, let us know at 'customer-care@onetwenty.store' with photos. We’ll make it right and send your refund.
"Wrong Size? Here’s the Skinny:" 👗
We don’t offer size or color exchanges. Double-check our sizing charts before you buy – they’re more accurate than a GPS! But if you got a mislabeled item, email us at 'customer-care@onetwenty.store' within a week with your order number and some pics. We’ll send you a correctly labeled item, no sweat!
- The items with the original receipt are returned within 30 days of purchase.
- Items must be in the original condition as purchased with all labels/tickets attached.
Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
